- What are my payment options?
There are several payment options available with every type of credit card and PayPal.
- What are my delivery options?
We offer several shipping options.
- How long will delivery take?
Deepending on Shipping option chosen, processing can take up to 72 hours. All shipments being sent to a different country must clear customs first, which may delay delivery. If items are detained by Customs, due to country policies, the buyer is responsible for clearance of the detained items. Check your county’s custom policies before your order in case you are unsure.
The following cases should be taken into consideration regarding shipping times:
Weight and dimensions of a package
Place of Dispatch. We use several fulfillment centers and may source your item.
Busy periods such as Christmas may result in longer shipping times.
We track all orders so you have nothing to worry about.
However, please understand this is an estimate. The shipping speed is outside our control and is dependent on each courier company. We do track every single order and item.
CANADIAN ORDERS PLEASE NOTE: It has been brought to our attention that there is a very large ( possibly months ) back log of orders that have not cleared Canadian customs. We have no control over customs or the postal service and cannot contact them to speed up any orders. Please be aware and purchase accordingly.
- Where is my order shipped from?
We have fulfillment centers across the globe in Asia, Canada, US and Australia.
- Can I amend my order?
We work very fast at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.
- What should I do if I provided the incorrect shipping details?
All of your information is protected by the top security procedures online today.
- Do I receive an invoice for my order?
Yes, all paperwork includes copies that is sent with every package.
- Do you offer discounts?
Yes, simply join our Newsletter below and we will provide updates and special exclusive offers.