All items must be returned within 14 days from the date of purchase for a full refund.*
We will be happy to refund or exchange any unwashed, unworn merchandise with all tags and a copy of your receipt or invoice within 14 days from the date of sale.
This means we must receive your return no later then the 14th day. No refunds or exchanges will be processed until items has been received by us.
You are responsible for all costs for shipping the item back to us. We do not pay for return shipping.
All returned items must include a tracking number.
All returned orders are subject to a restocking fee of 20%.
if the items are not in re-sellable condition ( damaged or used and/or worn) , they are non – refundable or exchangeable.
If too many items are returned (5 or more items) extra charges may apply..
*Hosiery, Underwear, and all Seasonal Items (including costumes and masks) are final sales.
Swim wear is non-refundable.
Orders placed during give-away promotions may only be exchanged or returned for store credit.
Due to health issues certain items are exempt from our return policy.
ALL SALES ARE FINAL on hoisery and underwear.
ALL SALES ARE FINAL on SEASONAL items such as Masks, Costumes and Costume Accessories and One of a Kind/Sample Sale items.
ALL SALES ARE FINAL on Sample Sale & One of a Kind Items.
Costumes are a seasonal item and can only be exchanged for another size.
All Swim wear is non – refundable or exchangeable.
Please note that orders placed during give-away promotions may only be returned for store credit or exchanged.
Orders which received give-away items may not be returned for refunds if that means the minimum dollar amount for the give-away will no longer be met.
Promotions for give-aways include any and all give-away specials.
If you have any questions about our policies, please contact customer service so we may clarify these points.