Orders are processed the same day that they are received.
If you would like to cancel your order or change details such as the address, it MUST be done the same day the order was made, although this is not guaranteed. If it is the following day, unfortunately nothing can be changed or cancelled as your order will have been processed.
Please Note: Order processed does not mean it was shipped. It means that our system notified the manufacturer to package the product and send to the postal service to be shipped out.
Processing may take about 2-5 business days . Then you should add shipping times on top of that. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. Most orders are shipped within 3 business days or less.
Shipping Times – These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days*
Canada, Europe 10-20 Business days*
Australia, New Zealand 10-30 Business days*
Mexico, Central America, South America 15-30 Business days*
*This doesn’t include our 2-5 day processing time.
However please note that this is only an estimate, not an absolute delivery date. Things like weather, holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.
We make every effort to ship your items together. However, there are times that we may have to divide your order into multiple shipments.
Common reasons for dividing an order are:
Shipping from different fulfillment centers.
Shipping direct from the vendor.
Please note: when we divide an order into multiple shipments, you are not charged an additional fee. We simply divide the shipping cost provided at checkout across the multiple shipments when your order is charged.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
What about Customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Please check with your local customs offices.
Incorrect or Incomplete Shipping Addresses
We are not responsible for delays and/or lost merchandise due to incorrect or incomplete shipping addresses if they were submitted incorrectly by the customer, or changes of address after the order was placed.
We always do our best to accommodate corrections, but you may need to pay for additional shipping and handling if your order has to be shipped more than once.
We work with different artists and manufacturers worldwide. This is the reason for the long delivery times. Keep in mind that this is also the reason we are able to offer such amazing pricing on our products. You can see more questions and answers about shipping in our FAQ.
Refusal of Delivery
Orders take a huge amount of work and expense, that is pre-paid, in good faith. To refuse delivery is unacceptable. Any order refused upon delivery, are charged the full delivery and 50% restocking fee. This is non negotiable.
Please note: For International orders, a tracking number may not always be available. This is because orders that are shipped internationally are sometimes shipped via China Post, which sometimes doesn’t have a tracking number outside of China and in your country. While this can be frustrating, it also helps us to keep your costs down. Faster shipping with tracking can cost upwards of $40 an item!
If your order hasn’t arrived within 25 business days for US and 50 business days for International, after the date of processing, please contact us at firstname.lastname@example.org